Testimonials

We outsourced our HR support to Lisa on an annual retained basis. It was great to have that peace of mind that when I ran into an issue that I was unsure how to address I could pick up the phone or send Lisa an email and she would be there with the advice needed to solve the problem. Not only that but she would then get involved by providing whatever I needed in terms of correspondence or policy revision. As well as offering remote support, Lisa was flexible when I asked for helped with informal appraisal and feedback meetings with staff. She would sit in and contribute to meetings and was determined to ensure I set goals for each employee. Lisa was straightforward to deal with and I would recommend her.

HR Protocol provides a one stop shop in a very professional, flexible and affordable style. They are sensitive to our business needs and their operational experience ensures that a hands on and down to earth approach is taken. For a small business it delivers tangible benefits at a low cost and provides real peace of mind.

I first met Lisa Jones of HR Protocol when I was appointed Chairman of the British Show Horse Association ( BSHA ) in 2018. Lisa had already been working for the BSHA for a number of years prior to this date as our HR Manager. Lisa is very easy to work with – her calm and transparent approach helps us sort out any staffing issues straight away. I was extremely impressed with how Lisa handled a potentially difficult situation with the utmost professionalism and dedication. Furthermore Lisa is very comfortable and articulate in any Boardroom environment. I would be more than happy to recommend Lisa Jones and HR Protocol to any company seeking her services.

I had a need to revise existing staff contracts, and was not happy with my existing consultant's approach, so I started by looking for people I knew who handled HR matters. From an initial discussion, I felt that Lisa's approach would offer the sort of support and guidance I was seeking, and this proved to be the case. Her advice was clear and direct, and the contracts were settled without significant problems and, more to the point, without taking up too much of my time. I will certainly refer any future issues to Lisa.

Lisa was recommended to us by a local business who she had worked closely with for a number of years. Lisa has provided high-level support covering workplace disputes and the implementation of a new performance management system using our people management software which she happens to be very familiar with. We found Lisa excellent, very easy to work with, clear and always delivering what is asked. Lisa is good at listening to our business needs and understanding our requirements. I would be highly likely to recommend Lisa and HR Protocol.

As a client of Lisa's for a number of years, Lisa has supported on a number of challenging and complex HR areas including restructuring, business efficiency / improvement, sickness & absence management and also broader cultural change and transformation. Throughout all of the above, Lisa provided expert guidance and assisted in navigating through many complex issues, that ultimately realised an array of benefits not least relating to enhanced culture and environment. In addition to the above, Lisa provides ongoing HR support, advice and guidance wherever and whenever it is needed. Resultantly, I would have no hesitation in providing a professional recommendation for Lisa @ HR Protocol.

My PA found HR Protocol through a web search and after initial chats, Lisa started working with us in 2015. Lisa provides us with all of our HR needs, from providing new employees with contracts, to advising and assisting with grievance and disciplinaries, to meeting with staff and discussing their experience of working for us, to the end of the employment relationship and anything in between. We’ve remained with Lisa as our initial experience of working with her was good and she continues to provide the type of ad hoc support we need when we need it. I would recommend Lisa and HR Protocol as she is very experienced, consistent in her approach and always reliable.

Max Accountants is a fast growing accountancy practice based in Rutland. We use the latest cloud accounting technology to service a wide range of clients, our specialty being hi-tech businesses in and around Cambridge. As a service industry our team is key to our success, HR Protocol provides all the support we require in maintaining a happy, motivated team. We have been working with HR Protocol for over two years and have found their help and support invaluable. HR Protocol have restructured our employee processes including tailoring employee contracts of employment and introducing a new employee handbook. More recently HR Protocol provided clear structure and support to the senior management team reviewing roles and responsibilities. The nature of human resource is that situations can arise out of the blue. It is hugely reassuring to know that HR Protocol are only a telephone call away and ready to provide the right advice when we need it. We have always found HR Protocol to be professional, reliable, caring and clear headed and we do not hesitate to recommend them to our own clients.

Personally I have found Lisa to always be very professional, with a fantastic level of knowledge and has a meticulous attention to detail. I have always been really impressed with Lisa and would recommend HR Protocol to any prospective clients.